FAQs

The 40-kilometre watermain from Kelsey Creek Water Treatment Plant to Midge Point is being cleaned to remove built-up iron and manganese minerals in the pipeline and ensure a clean and reliable water supply for the Midge Point township. 

This is the final stage of works for the Midge Point Water Supply Project. 

There will be full day and intermittent water interruptions in the Midge Point township from Monday, March 17 until Sunday, March 23.  The details are below.

Tap water will be restored each night from Wednesday, March 19 to Saturday, March 22 from approximately 6pm, for cleaning purposes only. It must not be consumed.

Council will deliver free bottled drinking water to each household the week prior to the works commencing. If you require additional drinking water during the works, please contact Project Manager Jordan Bella on (07) 4961 9887. Residents are also encouraged to stockpile extra water in their homes before works begin for drinking and bathing purposes.

No, you must not consume the tap water from Wednesday, March 19 until Sunday, March 23. Council will notify you when it is safe to consume.

The restored water will be slightly discoloured due to iron and manganese being cleaned from the pipes.

The water will be chlorinated prior to delivery, but we are encouraging residents not to consume it until it has passed all Australian Drinking Water Guidelines.

The quality of the restored water at night will be discoloured and must only be used for: 

• Bathing.
• Flushing toilets.
• Washing dishes.
• Washing clothes if the water appears clean (discoloured water may cause staining).

No. It is recommended that you do not use a dishwasher from Wednesday, March 19 until Monday, March 24 due to the potential for fine sediments to clog your dishwasher.

No. The water must not be consumed.

We anticipate the water will have passed all Australian Drinking Water Guidelines by Sunday, March 23. All residents will be notified by text message when the water has passed the testing requirements and is safe to consume. Messaging will also be updated on temporary roadside VMS signs located in the area and www.connectingmackay.com.au/midgepoint

Yes. Residents may notice discoloured water in gutters and drains during the works. All watermain outlets will be fitted with filters before any water enters these drains. The water is not harmful to the environment and is discoloured due to the high levels of iron and manganese which are naturally occurring minerals.

Please run your outdoor tap for a few minutes for the clean water to filter through. This will further flush our watermains and expel any trapped air in the pipes.

Please call Project Manager Jordan Bella on (07) 4961 9887 or council on 1300 MACKAY (622 529).

Please contact council’s Community Engagement Officer Rebecca Batzloff on 1300 MACKAY (622 529) or Project Manager Jordan Bella on (07) 4961 9887.